Get To Know Us

About Us

Fifty years of automotive excellence, built branch by branch across Saudi Arabia. Discover the story, the people, and the principles behind Direct Service.

Our Story

Pioneering Automotive Excellence Since 1970

Direct Service began as a single workshop rooted in the oil and lubricants industry, and has grown into one of the Kingdom's most trusted automotive care networks. For more than five decades, our mission has stayed the same: treat every vehicle — and every customer — with the care it deserves.

"From a single workshop to a nationwide network — our story is written one engine, one customer, and one decade at a time."

Today, Direct Service offers oil changes, computer diagnostics, transmission care, wheel alignment, and tire services — backed by certified technicians, manufacturer-grade products, and the 10+ complimentary Direct Plus services included with every visit.

Direct Service technicians at work in branch workshop
Vision & Mission

What Drives Us Forward

Our Vision

To be the most trusted name in automotive care across the Kingdom — known for precision, integrity, and a standard of service that never wavers.

Our Mission

To deliver data-driven diagnostics, premium products, and complimentary Direct Plus care with every visit — making expert automotive service accessible, transparent, and dependable.

Our Values

The Principles Behind Everything We Do

Integrity

We do what's right for your vehicle, even when no one's watching — honest assessments, fair pricing, no unnecessary upsells.

Excellence

Five decades of refining our craft — every oil change, every diagnostic, every alignment held to the same exacting standard.

Innovation

From computerized diagnostics to data-driven service intervals, we bring modern technology to decades-old expertise.

Customer Focus

Every Direct Plus service, every WhatsApp reply, every walk-in welcome is built around one question: what does this customer actually need?

Commitment

Open daily, including evenings — because your vehicle's needs don't wait for convenient hours.

Sustainability

Responsible fluid disposal and parts recycling practices, because caring for vehicles shouldn't come at the planet's expense.

Why Choose Us

What Sets Us Apart

Five decades of expertise, distilled into every branch visit.

50+ Years of Trusted Experience

A legacy rooted in the oil and lubricants industry since 1970, passed down through generations of technicians.

Certified Expert Technicians

Every technician is certified and trained to manufacturer standards, backed by decades of hands-on experience.

Premium Certified Products

We use only oils and parts that meet or exceed international manufacturer standards.

Nationwide Branch Network

From Riyadh to Jeddah to Dammam, find a Direct Service branch wherever your journey takes you.

Transparent, Customer-First Service

No hidden fees, no unnecessary upsells — just honest recommendations and all complimentary Direct Plus services, every visit.

Leadership Team

The People Behind Direct Service

M

Mohammed bin Hamed Al Jumaan Al Ghamdi

Chairman & Founder

Three decades in the automotive and lubricants industry, leading Direct Service's expansion across the Kingdom.

S

Sami bin Mohammed bin Hamed Al Jumaan Al Ghamdi

Chief Executive Officer (CEO)

Driving innovation, operational excellence, and customer-focused growth across Direct Service's nationwide operations.

A

Abdulaziz bin Mohammed bin Hamed Al Jumaan Al Ghamdi

Co-Founder & Board Member

Helping build Direct Service into a trusted automotive brand through strategic vision and operational excellence.

0
Years of Experience
0
Happy Clients
0
Premium Products
0
Branches Nationwide

Ready to Experience the Direct Service Difference?

Reach out to our team or explore the full range of services we offer at every branch.

Call Branches